Many of you have seen it on your Roku, the dreaded purple screen that says, “HDCP unauthorised. Content disabled”. You may be wondering what exactly does this mean and how do I fix it?
Well first off we’ll explain HDCP. HDCP is High-Bandwidth Digital Content Protection, it is a copy protection designed to eliminate the possibility of intercepting digital data midstream between the source to the display. Basically trying to keep pirates from ripping high quality copies of films and tv shows between the streaming device and the TV.
The first and easiest thing to do is restart your Roku.
Restart your Roku and your TV by unplugging them both from power for at least 10 seconds, then plug them back in and turn them on with the power button. Restarting your device is often enough to restore your ability to connect to our service.
Once the devices have been restarted, wait 1 full minute before attempting to access Netflix. Your Roku will need time to reconnect to your home network before you will be able to access Netflix.
- If that doesn’t work check out your hardware connections.
- Ensure that you are using an HDMI cable.
- Bypass any receivers or stereo equipment by connecting your device directly to your TV.
- Try reversing the ends or try a new HDMI cable.
- Try another HDMI port on your TV.
- If available, try an HDMI port on another TV.
If none of the above solutions work contact Roku support directly at this link.
Have you had this issue? Comment below.