It appears not all Roku 4 devices are effected and the Roku recall is limited in number. Roku doesn’t go into detail in their email about what the defect actually is, but they are offering a new unit and return postage on the old one.
I haven’t seen many complaints about the devices other than the occasional “noisy fan” complaint, it’s posible the recall is limited to the noisy cooling fans. It’s nice to see Roku being so proactive in reaching out to their customers.
You can check out the text of the email users with effected devices are receiving from Roku below:
Dear Roku customer,
Thank you for your recent purchase of a Roku 4, the newest addition to our line of streaming players. We are getting in touch after discovering a manufacturing glitch with a small number of Roku 4 players. We identified your Roku 4 player as potentially among this group, and as a result would like to replace it to avoid any potential issues that would impact your use and enjoyment.
– Please reply to this email with your full name and current shipping address including zip code, which will be used to ship the new Roku 4 player.
We apologize for the inconvenience, and appreciate your assistance in helping ensure you have the best possible streaming experience.
Thank you and happy streaming,
Several users on online forums have wondered whether the email was a scam but have since contacted Roku support service to confirm the emails authenticity. As always if you suspect an email from Roku might be a scam it’s a great idea to contact Roku support outboard the email to confirm. You can click here to access Roku’s support page.